What Infrastructure and Operations Has to Do With DCIM (Hint: A lot!)

Posted 08.13.14 in View from the Top by Nlyte Software

(Note: this blog is a excerpted from the full article in Data Center Knowledge: http://bit.ly/1kBsPAf

I recently had the opportunity to not only exhibit at the Gartner Infrastructure and Operations show, but to attend several sessions in an effort to soak up the latest and greatest in the industry. I was pleasantIT Services Portofolio Building Blocksly surprised to hear that Gartner was saying a lot of what we, at Nlyte, have been observing. Notably:

IT services are built on assets and processes – In order to build an IT service portfolio, you need a catalog of IT services, which are built upon processes and assets, upon which services and finally value can be created.

Figure 1: Nlyte’s interpretation of a presentation by Debra Curtis and Suzanne Adnams of Gartner.

Change is a collaborative process – Professor Eddie Obeng of the Henley School of Business gave the opening keynote, “Transforming with Confidence.” I was thinking about how his animated presentation could apply to someone thinking about bringing DCIM into their organization, but might be meeting resistance because their audience isn’t familiar with DCIM. Professor Obeng indicated that in order to see change, you need to reduce the level of fear, and data can help reduce that.

Business value trumps all – Jeff Brooks, the event co-host made this point in his session, “Tell the Story with Business Value Dashboards.” It came up repeatedly to the extent that infrastructure and operations teams need to convey what 99.5 percent uptime means to the business and therefore to the executive team.

Business value has a specific “speak” – Business value metrics of transactions per hour, capacity utilization to plan and unplanned downtime can be greatly affected by things the infrastructure and operations team focuses on: Connectivity, Security and Compliance, Service Support and Continuity, as well as Hardware and Software – all things that DCIM helps manage.

More expensive assets have lower total cost of ownership – Jay Pultz’s session exhibited that two-thirds of the cost increase is due to staff maintaining a “cheaper” server.

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