Incomplete or Out of Sync Asset Information – No More!
Your ITSM systems lack many of the physical properties of assets within the data center, such as physical locations of racks, servers, or blades. You can see what assets you have, but not where they’re located, how they’re interconnected, the resources they use and their impacts on one another. Without updates to changes occurring at the physical layer, your ITSM CMDB or asset lifecycle management system assumes assets are in a particular place even if they’ve been changed, moved, or even potentially decommissioned. The resulting incomplete and inaccurate information in your ITSM system increases business risk while also increasing the time it takes for staff to do their jobs and perform audits.