Improve Service Levels and Agility
You want your ITSM systems to have visibility on all ITIL processes that affect your ability to deliver cost effective SLAs. But when a change request goes to the data center, ITSM systems and personnel often don’t have visibility of what’s happening. Was the request received? Has it been carried out? Who has it been assigned to? How long will the change take? How does the change affect other systems? What resources will the new configuration consume? Not only do you lack visibility, but you can’t enforce best practices or maintain consistency within the data center or across multiple data centers or rooms. How can you streamline processes when you have a disconnect?