VICE PRESIDENT CUSTOMER SUPPORT
Russ Webb is responsible for customer support, ensuring that the needs of our customers are satisfied in a timely and professional manner. Russ has over 20 years of experience in the industry, having held leadership roles in Operations, Project Management, and Product Development.
Russ works with his team to present the customer with a positive experience, both in product and personal interactions; therefore, Russ makes sure he is informed and seeks feedback from customers throughout the project, not only at completion.
Most recently, as COO at FieldView Solutions, (acquired by Nlyte) Russ led the knowledgeable and tireless field engineering group and was responsible for all installation and service of the FieldView product, as well as customer satisfaction. Russ places the satisfaction of the customer as top priority and makes it his goal to build strong and trustworthy relationships with those we serve.
Prior to FieldView Solutions, Russ was with TAC Americas, Inc and Trane as Operations Manager and, among other leadership positions, spent ten successful years with the facilities service giant Johnson Controls.