Getting Started with Data Center Service Management (DCSM)

Posted 02.11.16 in DCSM Strategy by Nlyte Software

If you are reading this, chances are you have already implemented data center infrastructure management (DCIM) or similar data center solutions. DCIM’s core goal is to automate the management of data center infrastructure. What DCIM has done for managing the physical assets of the data center now also includes managing the workflow processes with the data center while integrating this physical information with the logical or the virtual assets of the IT department. This new, higher level of oversight, collaboration and integration is referred to as data center service management (DCSM).

getting started with dcsmWhile DCIM is effective, IT organizations need to go a step further to fully integrate their data center operations into their IT service management (ITSM) processes. DCSM bridges this gap, enabling organizations to manage infrastructure, people and IT integration within the data center and give ITSM complete control from the app down to the concrete. DCSM connects the logical business information that is in ITSM systems with the physical assets in the data center to ensure that the data center’s workflows do not occur outside of an organization’s ITSM information technology infrastructure library (ITIL) processes. Without DCSM, organizations cannot leverage their ITSM ITIL process to identify the physical locations of racks, servers and blades; how they are being used; where they are interconnected; and how that impacts other resources. Such incomplete and inaccurate information undermines the investment in their ITSM, increases business risk and makes it more time-consuming and harder for employees to do their jobs.

It’s more than managing infrastructure….. It’s about cost effectively delivering a service.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Businessman walking in server room

6 Steps to Data Center Power Chain Management and Risk Assessment

Fact: Data center power outages cause business disruptions. Probability: Severe data center power outages can cause a loss of customers....

What is the number one trait for data center managers and ITSM professionals?

The #1 Trait of a Data Center Manager

The #1 Trait Needed for Data Center Managers Recently Nlyte surveyed data center managers and ITSM professionals to find out...

Posted 08.26.16 in Data Center Efficiencies by Mark Gaydos

DCSM

What is DCSM & How Does It Work?

What is DCSM? Many people ask: “What is DCSM?” The answer is, “Data Center Service Management (DCSM).” DCSM is a...

Posted 08.18.16 in DCSM Strategy by Mark Gaydos

DCOI Virtualization

The DCOI Offers a Great Opportunity for Efficient Federal Data Center Consolidation and Optimization

Last week Tony Scott, the United States government’s CIO, published a blog stating the US government has released the anticipated data...

Posted 08.09.16 in Announcements by Mark Gaydos