Companies have sought to incorporate their Data Center infrastructures into a larger management context—not just for IT but for all business services. For many organizations, that larger context is the IT Infrastructure Library, or ITIL, the framework of best practices that forms the foundation for IT Service Management (ITSM).
However, a close examination of ITIL will show that the framework lacks critical information about managing physical assets and data center hardware. Data Center Infrastructure Management—the discipline at the core of Nlyte Software's products and services—does support ITIL processes. This white paper aims to demonstrate how the alignment of DCIM and ITIL enhances Data Center operations and, ultimately, the IT services provided to businesses.
