While DCIM is effective, IT organizations need to go a step further to fully integrate their data center operations into their IT service management (ITSM) processes. DCSM bridges this gap, enabling organizations to manage infrastructure, people, and IT integration within the data center and give ITSM complete control from the app down to the concrete. DCSM connects the logical business information in ITSM systems with the physical assets in the data center to ensure that the data center’s workflows do not occur outside of an organization’s ITSM information technology infrastructure library (ITIL) processes.
