Support Updates

Issue with Windows Updates & Nlyte Asset Optimizer

If you have recently applied one of the following Windows updates, you may experience an issue launching Nlyte Asset Optimizer Web UI:
KB4338419
KB4338424
KB4338605
KB4338613
KB4338815
KB4054566

This issue only affects Nlyte Asset Optimizer, no impact on Nlyte Energy Optimizer. Please do the following to address the issue in case you are experiencing it:

1. Logon to the IIS/App Server (Nlyte)
2. Open a Command Prompt Window as Administrator(Right click, Run as Admin)
   1. Enter Command = IISRESET /STOP
   2. Go to this folder = C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files
   3. Delete folder = nlyte
   4. In Command Prompt Window, Enter Command = IISRESET /START
   5. Test

If the problem persists, please delete the Nlyte folder in the 32bit Framework folder e.g. Go to this folder = C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\ and apply the same steps as above.

If you still experience any further issue upon following those steps, please open a case on the Nlyte Customer portal as follows: https://www.nlyte.com/services/support/