Change Management Connectors

Account for the physical impact of change by tying together ITSM change management systems from BMC, CA, HP or ServiceNow with a DCIM system such as Nlyte to truly improve service levels and agility.

Improve Service Levels and Agility

You want your ITSM systems to have visibility on all ITIL processes that affect your ability to deliver cost effective SLAs. But when a change request goes to the data center, ITSM systems and personnel often don’t have visibility of what’s happening. Was the request received? Has it been carried out? Who has it been assigned to? How long will the change take? How does the change affect other systems? What resources will the new configuration consume?  Not only do you lack visibility, but you can’t enforce best practices or maintain consistency within the data center or across multiple data centers or rooms. How can you streamline processes when you have a disconnect?

Nlyte has off-the-shelf connectors to the industry’s leading Change Management Service Desk Solutions

 

bmc4

Connector for BMC Remedy Change Management

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CA

Connector for CA Service Desk

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hp

Connector for HP Service Manager

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servicenow

Connector for ServiceNow Change & Release

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“Nlyte has enabled us to create a standard framework for running and managing our data centers and has given us the ability to introduce robust, best practice management processes that have transformed the way we work.”

Simon Davis
Data Center Manager, Scottish and Southern Energy

Features & Benefits

  • Extend the value and reach of your service desk change management solution
  • Automate change to the datacenter floor for physical Install/Move/Add/Change processes
  • Deliver end-to-end visibility of time & costs
  • Empower change management personnel with increased control and transparency across all IT assets
  • Reduce time to deploy and decommission assets
  • Increase accuracy and reduce redundant data entry