Drive down costs and improve SLAs for your IT Service Management
Are you somewhat frustrated by incomplete data surrounding aspects of your physical infrastructure: inaccurate CMDB CIs, inability to know where assets are let alone when they’ll arrive (especially if they are new or moving), and no way to accurately attribute operational usage costs? These items are not trivial. In fact, these information gaps lead to downstream problems such as inefficient Change Requests that “go dark” when something leaves IT and enters the Data Center, poor TCO calculations, and perhaps worst of all, very expensive capacity management decisions based on inaccurate CMDB information.
The next big step in the evolution and deployment of ITSM and DCIM is for them to be tied closely together, with DCIM integrated as a component of, or complement to, ITSM…..When you combine these systems, you create end-to-end DCSM, which is the end game for companies looking to optimize their data centers and build an efficient and reliable foundation for service delivery.
Andy Lawrence, VP of Research, Data Center Technology at 451 Research