Extending Change Management into the Data Center with Nlyte

Managing IT change effectively means accounting for both digital and physical infrastructure. Nlyte Change Management Integration extends ITSM capabilities into the data center, ensuring that hardware, power, cabling, and space are fully considered in every change. This unified approach reduces risk, improves planning, and delivers more reliable service outcomes.

Most ITSM platforms, such as those from ServiceNow, or HP, provide robust Change Management features. These are designed to track modifications to services and configuration items (CIs). However, they typically focus on software and logical relationships, offering limited insight into the physical infrastructure. As a result, changes that involve hardware, cabling, power, or space within the data center may not be fully accounted for, leading to gaps in planning and execution. 

Bringing Physical Infrastructure into the Change Process 

Nlyte Software addresses this limitation by integrating its Data Center Infrastructure Management (DCIM) platform with ITSM systems. This integration allows organizations to connect service desk requests with the physical environment, ensuring that changes are planned and executed with a complete understanding of their impact. 

For example, when a server is scheduled for replacement, Nlyte ensures that all related physical tasks, such as updating rack layouts, verifying power availability, and adjusting cooling are coordinated alongside the service-level changes. This approach reduces the likelihood of delays, miscommunication, or resource conflicts. 

Coordinated Workflows for Greater Consistency 

At the core of this integration is the Nlyte Workflow Manager. This tool can operate independently or in conjunction with existing ITSM platforms, providing a structured way to manage changes from initial request through to completion. As each step in the process is completed, updates are shared across systems, keeping all teams informed and aligned. 

This coordination supports more consistent execution of changes, improves service delivery, and helps teams meet their operational goals. It also supports compliance efforts by ensuring that each change is documented and traceable, which is especially important in regulated industries. 

A Flexible Integration Framework 

Nlyte’s connector framework is designed to work with a wide range of ITSM platforms. It supports bi-directional data exchange without requiring custom development, making it easier to implement and maintain over time. This flexibility ensures that the integration remains effective even as ITSM platforms are updated or replaced. 

Organizations can also use Nlyte to implement standardized processes based on ITIL or other methodologies. With drag-and-drop tools and built-in metrics, teams can design workflows that are repeatable, measurable, and aligned with business needs. 

Conclusion: A More Complete Approach to Change Management 

Managing change effectively requires visibility into every layer of the IT environment. By connecting ITSM systems with the physical infrastructure of the data center, Nlyte provides a more complete view of each change and its implications. This approach supports better planning, reduces risk, and helps teams deliver services more reliably. 

To learn how Nlyte can support your Change Management strategy, request a demo and explore the benefits of a more integrated approach.