Connect – Communicate – Coordinate
Bridging the data center gap between Facilities Management and IT Service Management
At the mercy of the facilities team and IT, the data center can struggle to operate efficiently and execute change management request quickly. Data Center Service Management addresses this by applying ITIL discipline across BMS, DCIM, and ITSM systems. By introducing the discipline and interconnectivity of a DCSM solution organizations can deliver cost effective SLAs, keep ITSM information accurate, streamline processes, better measure efficiency and costs. DCIM integrated as a component of, or complement to, ITSM and BMS systems create an end-to-end DCSM solution, which is the end game for organization looking to optimize their data centers and build an efficient and reliable foundation for service delivery.
Check out the first in a series of 3 whitepapers on the intersection of ITIL, BMS, DCIM, and ITSM.